Returns & Exchanges
At Chamonix House, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it is a change of heart or a change in decor, we are here to ensure your shopping experience is completely seamless.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original Chamonix House boxes, ensuring all protective padding is included to prevent damage during transit.
Ship It Back
Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing