Frequently Asked Questions
Everything you need to know about bringing Alpine luxury into your home.
What is the typical shipping timeframe for Chamonix House orders?
Most orders are processed within 2-3 business days. Due to the artisanal nature of our home collection, standard delivery typically takes 5-10 business days depending on your location.
Do you offer international shipping?
Yes, we ship our luxury home goods worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.
What is your return policy for home decor items?
We offer a 30-day return policy for most items in their original, unused condition. Please note that custom-made furniture and final sale items are not eligible for return.
Are your textiles and linens sustainably sourced?
Absolutely. Chamonix House is committed to ethical sourcing. We prioritize natural fibers like organic cotton and European linen, working exclusively with manufacturers who follow fair trade practices.
How can I track the status of my furniture delivery?
Once your order ships, you will receive an email with a tracking number. For large furniture pieces, our white-glove delivery partner will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.